Privacy Policy
Effective Date: November 1st, 2024.
At Hill Country Wound Care and Hyperbarics, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or interact with our services. By using our website, you agree to the terms described here.
1. Information We Collect
We collect information to provide a safe, efficient, and personalized experience. The types of information we may collect include:
Personal Information:
Information you provide directly, such as your name, email address, phone number, and insurance details, when submitting a contact form, requesting an appointment, or making an inquiry.
Medical Information:
Limited medical details, if voluntarily provided, to help us respond accurately to your inquiries.
Automatically Collected Information:
Information automatically collected when you visit our site, such as IP address, browser type, pages visited, and duration of your visit.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Provision: To respond to your inquiries, schedule appointments, and provide relevant information on our wound care services.
Communication: To contact you about your appointments, send updates, and respond to questions.
Improvement: To analyze website usage and improve our services, ensuring a better user experience.
Legal and Regulatory Compliance: To comply with data privacy laws and healthcare regulations.
3. How We Protect Your Information
We implement a variety of security measures to protect your personal information:
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Data Encryption: Sensitive information submitted through our website is encrypted.
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Access Control: Personal information is accessible only to authorized personnel who need it to perform their job functions.
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Secure Storage: All collected information is stored securely and managed according to industry standards.
Please note, however, that no method of internet transmission or storage is entirely secure, and while we strive to protect your information, we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following cases:
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Service Providers: With trusted third-party service providers who assist us in operating our website, performing analytics, and providing customer service, all of whom are bound by confidentiality agreements.
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Legal Requirements: If required by law or to protect our rights, safety, or property, we may disclose information as part of legal compliance.
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With Your Consent: When additional disclosure is necessary, we will request your explicit consent.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our website and analyze site traffic. Cookies allow us to:
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Enhance website performance and provide a personalized user experience.
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Track site usage and visitor behavior to optimize our content and services.
You can manage or disable cookies through your browser settings, though certain site features may be limited without them.
6. Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, such as:
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Access and Correction: You may request access to or correction of your personal information.
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Deletion: You may request deletion of certain information, subject to legal obligations.
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Opt-Out: You may unsubscribe from non-essential communications at any time by following the instructions in our emails.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their policies independently.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Effective Date" at the top indicates the latest revision, and we encourage you to review this page regularly.
9. HIPAA Compliance
Hill Country Wound Care is committed to protecting the privacy and security of your health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA). We adhere to strict standards to ensure the confidentiality, integrity, and availability of Protected Health Information (PHI).
How We Safeguard Your Health Information:
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Access Control: PHI is accessible only to authorized staff members who need the information to provide or support patient care.
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Data Encryption: Any electronic PHI shared through our website is encrypted to protect against unauthorized access.
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Secure Storage: We store PHI in secure environments with safeguards that meet HIPAA’s regulatory standards for data security.
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Regular Training: Our team undergoes regular HIPAA training to ensure that your health information is handled in compliance with HIPAA regulations and best practices.
Your Rights Under HIPAA:
Under HIPAA, you have certain rights regarding your health information, including:
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Access to Records: You may request copies of your health records.
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Request for Amendment: You may request corrections to your health information if you believe it is incorrect or incomplete.
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Confidential Communications: You may request that we communicate with you in a specific way to maintain privacy.
Questions and Concerns about HIPAA Compliance
If you have questions regarding our HIPAA compliance or need to exercise any of your HIPAA rights, please contact our Privacy Officer at:
Hill Country Wound Care takes HIPAA compliance seriously and is dedicated to maintaining the highest standards of patient privacy and information security.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
Hill Country Wound Care
info@hillcountrywcvhbo.com